Help centre
Answers to the questions we hear most. Still stuck? Write to us and we reply within a few hours.
Browse by topic
Orders & delivery
Delivery, emails, quantities
Right after your payment is confirmed. The code is shown on the confirmation page and sent to your email address.
Check your spam or promotions folder first. Your codes are also shown on the confirmation page right after payment, and in “My orders” if you have an account. If you still cannot find them, contact us with your order reference.
Yes. You can choose up to 10 codes of the same amount per order, and combine different products and amounts in your cart.
Codes & redeeming
Using, gifting and fixing codes
Yes. You can forward the email or print the confirmation page and give it to someone else.
Most codes do not expire. Check the terms of the issuing brand for the specific card.
Contact our support team with your order reference. We check the code with the brand and replace it if needed.
Payment
Methods, security, refused payments
You can pay by bank card (Visa, Mastercard, CB), PayPal or Apple Pay. The amount is shown in your currency before you pay.
Yes. Payments are encrypted and handled by our payment provider. We never store your card details on our servers.
Check the card number, expiry date and security code, and make sure your bank allows online payments. If the problem continues, try another payment method or contact your bank.
Countries & currencies
Card regions, currencies, availability
Choose the region of the account where you will use the code (for example your Steam, PlayStation or Google account). A code from another region usually cannot be redeemed.
Yes. Use the Country/Region menu at the top of the page to choose your currency. Card prices are converted with up-to-date exchange rates and the final amount is shown before payment.
Some brands only sell their cards in certain countries. We only list products that can be used where you shop from. You can still open a product page and choose a card for another region.
Account & security
Guest orders, password, safety
No. You can buy as a guest with just your email address. An account keeps all your orders and codes in one place.
Log in, open “My account” and choose “Security”. Enter your current password, then your new one twice.
Treat your codes like cash. Never share them with anyone who asks for them by phone, message or email, even if they claim to be from a company or a government office.
Legal information
Terms of sale and privacy
Terms of sale
Digital codes are delivered immediately after payment. Once a code has been displayed or sent, it cannot be refunded or exchanged, except when the code is faulty. Each code is subject to the terms of the brand that issues it.
Privacy policy
We only use your email address to deliver your codes and, if you agree, to send you offers. Payment data is handled by our payment provider and never stored on our servers.
Returns and refunds
Gift card codes are digital products and cannot be returned. Once a code has been displayed or sent, it cannot be refunded or exchanged. If a code does not work, write to support@kadokey.com with your order reference: we check it with the supplier and replace or refund it.